Customer Service Administrator S011156

Job Title: Customer Service Administrator

Initially office based for the first 3 months for training / learning purposes then option for hybrid working arrangement.

Salary: Depending on experience

Location: Dublin 12

Ref: S011156

Benefits:

Bonus, Pension, Health Insurance, 26 days Annual Leave

The Company:

Named a “Great Place to Work” for 2023, our client is a leading medical and surgical sales, marketing and distribution company.

The Role:

The successful candidate will work as part of the Customer Care Team providing excellent customer service and reception duties to patients and visitors, along with administrative support to the clinical support sales team.

The Person:

You are someone with an ability to get things done who is looking to join a leading Medical Company and a Great Place to Work. Your motivation and enthusiasm allow you to excel in both a team and individual environment. You have excellent communication, organisational and problem-solving skills. You are self-motivated and constantly seeking smarter ways of working.

Our client are committed to delivering a first-class service. The customer and patient are at the centre of everything the company does. This focus together with detailed product expertise ensures the provision of unrivalled customer care and excellent on-going product support, which have become synonymous with their brand.

Roles & Responsibilities:

• Provide excellent customer service to a patient database of over 12,000 managed care service customers

• Provide comprehensive solutions to patient queries

• Inbound and Outbound Patient Services Calls, Emails, CRM Tasks, Order Processing, Data Admin and Clinic Bookings

• Working to daily KPIs and month end deadlines and providing reports on same

• Accurate and timely data entry, sales order processing and sales admin

• Patient data management, inputting & updating patient records in company system, SAP and CRM databases

• Responsibility for recording and reconciling all stock movement for all rental patients

• Provide reception services for customers and visitors

• Supervise daily deliveries & manage incoming and outgoing post

• Provide support to clinical sales and nurse helpline teams

• Interact with teams within company such as Accounts and Warehouse

• Reviewing existing work processes (SOP‘s) and implementing changes where deemed necessary

• Create greater efficiencies with current workflow practices

• Schedule diagnostic clinics and patient set ups – multiple clinic locations

• Securing purchase orders from the Health Board for the rental devices & processing of quotations

• Processing of customer feedback

• Downloading patient diagnostic devices

• Assist with monthly boot stock reconciliation for each of the sales team

• Monthly reporting of KPI‘s and appointments to be carried out and maintained

• Ad hoc duties as required

Basic Requirements:

• Minimum 2 years customer service/office admin experience or 3rd level qualification necessary

• Ability to deal with several tasks at once in a fast-paced environment, able to adapt to most situations

• A self-starter that demonstrates initiative and knows how to prioritise their work

• Excellent interpersonal skills and telephone manner

• Proven attention to detail and follow through

• An attitude of teamwork

• Time management and organisational skills

• Knowledge of CRM systems

• Computer literate in Microsoft office

• SAP experience an advantage

• Open and receptive communication skills

• Outgoing and positive attitude to customers and colleagues

• Discretion and confidentiality

For more information please send your CV to Carol in confidence through the link.

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