Customer Service Administrator S011856

/in /by

Customer Service Administrator – Dublin 12

 

Salary is depending on experience, plus a bonus and package of benefits

 

Our client are leaders within the medical sector, providing patients with specialist devices, who work to improve patient experience, promote better care and patient outcomes.

 

The Role:

As part of the customer care team, you will provide excellent customer service and reception duties to patients and visitors, along with administrative support to the clinical support sales team.

This is a blended working role after the training period has successfully been completed.

This department is a fast paced medical and patient focused customer services and administration environment.

 

The Person:

This role requires someone with someone to bring energy and enthusiasm to the team.

The successful person will have the ability to get things done and be a strong team player supporting colleagues.

As a Customer Service Administrator, your motivation and enthusiasm allow you to excel in both a team and individual environment.

You will have excellent communication, organisational and problem-solving skills and be self-motivated, constantly seeking smarter ways of working.

 

Required experience:

  • 2 years customer service/office admin experience or 3rd level qualification necessary

  • Ability to deal with several tasks at once in a fast-paced environment, able to adapt to most situations

  • A self-starter that demonstrates initiative and knows how to prioritise their work

  • Excellent interpersonal skills and telephone manner

  • Proven attention to detail and follow through

  • An attitude of teamwork

  • Time management and organisational skills

  • Knowledge of CRM systems

  • Computer literate in Microsoft Office

  • SAP experience an advantage

  • Open and receptive communication skills

  • Outgoing and positive attitude to customers and colleagues

  • Discretion and confidentiality

 

Roles & Responsibilities:

  • Provide excellent customer services to a large patient base

  • Provide comprehensive solutions to patient queries

  • Inbound and Outbound Patient Services Calls, Emails, CRM Tasks, Order Processing, Data Admin and Clinic Bookings

  • Working to daily KPIs and month end deadlines and providing reports on same

  • Accurate and timely data entry, sales order processing and sales admin

  • Patient data management, inputting & updating patient records in SAP and CRM databases

  • Responsibility for recording and reconciling all stock movement

  • Provide reception services for customers and visitors

  • Supervise daily deliveries & manage incoming and outgoing post

  • Provide support to clinical sales and nursing teams

  • Interact with teams within accounts and warehouse

  • Reviewing existing work processes (SOP‘s) and implementing changes where deemed necessary

  • Create greater efficiencies with current workflow practices

 

 

For more information please send your CV to Carol in confidence through the link.

 

If you are living in Ireland and hold a VALID WORK PERMIT, please feel free to contact us directly. However, if you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.

Recruitment Plus is not in a position to respond to each individual application due to the high volume of submissions. We will only contact those candidates whose CV matches the criteria for the vacancy.

Thank you for your patience.

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