Customer Service Administrator S011857

/in /by

Customer Services Administrator – Dublin 24

Office-based role

Salary; Depending on experience

Our client is a leading supplier within the healthcare industry and due to business growth, are now looking to expand their customer service team.

Requirements:

  • Minimum of 2 years‘ experience in a customer services position, ideally within the pharmaceutical / medical device sector.

  • A solution focused person, who can manage changing priorities.

  • Strong IT systems and application experience.

  • Iinitiative, and the ability to work efficiently in a fast-paced and changing environment essential.

  • Proficiency in Microsoft Office.

  • Strong attention to detail with excellent follow-up and follow through of issues.

  • Comfortable working to deadlines in an environment where daily cut-offs are the norm.

  • Excellent communication and collaboration skills, able to work in a fast-paced environment.

  • Problem-solving skills, decision making ability, organisational skills, ability to prioritise.

 

Main Duties:

  • The customer service administrator will be the first point of contact for the customers, processing orders, handling inquiries, and providing timely and accurate responses.

  • The Customer Service Administrator is responsible for executing sales and customer service administration processes.

  • Order processing and receipt acknowledgement to customers to include delivery lead times.

  • Provide timely, accurate and competent responses to all order-related customer inquiries.

  • Liaise with various stakeholders to resolve potential customer / order issues.

  • Manage and maintain customer records and email accounts relating to order / sales process.

  • Co-ordinate and manage POs from customers.

  • Complete goods inwards process with Sage.

  • Invoice preparation and issue to customers.

  • Collaborate closely with other cross functional colleagues including Warehousing, Quality, Procurement, Customer service and Commercial

 

 

 

For more information please send your CV to Carol in confidence through the link.

 

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