Account Manager S010883

Job Title: Account Manager

Salary: €35-45kK DOE plus bonus & incentives

Location: Sandyford, Co. Dublin

Job Ref: S010883

Description of the role:

My client is seeking an experienced account manager with experience in the motor industry to join their team. The purpose of the role is to provide a high standard of customer service support and fleet management consultation to a number of clients. This will include providing front line support, including dealing with clients and drivers, prospect visits, presentations and attending meetings.

Requirements:

• Motor/Fleet industry experience essential

• Meticulous- paying a high level of attention to detail.

• Creative thinker with ability to identify and implement improvements.

• Computer literate with an excellent knowledge of Microsoft Word, Excel & PowerPoint

• The ability to see issues through to completion and work to deadlines.

• The ability to think, act and make decisions under pressure.

• Clear organisation and prioritisation of your daily tasks, while also ensuring teamwork is also completed

• Follow-up on client deliverables

• Team player with the ability to work with others both in the dept and across the business.

• Customer driven with the ability to deal and build relationships with individuals at all levels of the business, and to be seen as approachable and willing to get involved.

• Adopt a professional approach in all dealings, demonstrate high standards and levels of performance and constantly strive to improve processes and procedures so as to add value to the Client Services Department

Key Duties & Responsibilities:

• Build long term proactive relationships with Customers by Building Customer trust and confidence/ Increasing Customer survey ratings/ Maximising profit opportunities /Upselling additional services, e.g., fuel, insurance

• Improving renewal rates and grow business/ sales.

• Regular client meetings and ensuring proper follow up from these meetings, including detailed reports.

• Identifying growth opportunities with existing clients

• Proactive advice and consultation given to customers and or drivers.

• Making car policy & cost saving recommendations to customers

• Quotations being supplied with maximum accuracy and efficiency.

• Orders and enquiries managed efficiently

• Management of customer reporting by utilising company‘s standard reports and templates

• Professional response to customer queries

• Processing a number of administration tasks and other driver related tasks

• Assisting with new business implementations

• Working closely with the Finance Department with regard to credit approvals, invoice queries and debtor management

• Ensure processes and procedures are adhered to as outlined in training or any subsequent communications.

• Working closely with colleagues within team and across the business towards achieving objectives

• Ensuring that all individual and team targets are achieved

• Attending, contributing to and actioning issues at team and dept. meetings

For more information please send your CV to Carol Cantwell in confidence through the link.

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