Customer Service – German S010633

German Customer Service Representative Co. Louth – Office based.

RecruitmentPlus has an exciting new opportunity with our client, a US multinational for a German Customer Service Administrator based in Co. Louth.

This is a full-time office-based role which will require working one Saturday per month.

Your main responsibilities will include:

The German Customer Service Representative role will provide a professional and comprehensive booking and enquiry service to clients in a busy environment where you challenged, learn new experiences and work with a global team.

Responsibilities

• Assist candidates with Registration and Scheduling process from booking to payment via phone and email.

• Interact with candidates, in a professional manner.

• Maintain a high degree of quality and accuracy in work.

• Answers calls to our client‘s standards, by consistently delivering high quality call handling that meets established metrics and goals.

• Follow company guidelines and policies.

• Participate in Candidate Services activities that positively impact business growth and revenue.

• Communicate and participate in team meetings to share best practices, procedures, policies, and clients.

• Ongoing 1:1s with team supervisor.

• Constantly challenging the status quo, reviewing our processes, and improving efficiencies.

QUALIFICATIONS

• At least 2 years‘ experience as a Customer Services Representative ideally within a call center environment.

• Fluent in English and German.

• Minimum Leaving Certificate qualification or equivalent.

• Good PC skills in a Windows based environment (including MS Office–Word, etc.)

• Excellent communication, interpersonal and eloquent writing skills.

• Professional demeanor and trustworthy.

• Empathy and a unique ability to understand candidate‘s needs.

• Enthusiastic about our business and the services we deliver.

• Passionate about candidate services and how it can transform lives.

• Dependable and reliable.

• Good organizational skills.

• Flexible and works well as part of a team.

• Able to work independently, solve problems and deal patiently with customer.

If you are interested in the above role and you are available immediately please contact Jean now on 0429356910 or email your updated CV to jean@rplus.ie

Should you choose to apply for this vacancy – RecruitmentPlus will screen your CV for this vacancy and any other suitable positions of a similar nature.