Customer Service/ Warehouse Administration S010713

Customer Service Administrator

Medical Distributor

Short Term Contract

Co Kildare

Job Description:

Build and maintain positive relationships with customers and manage daily activity on accounts. Act as the main point of contact for Customers for any queries/issues relating to product or orders to ensure customer needs are met.

Role Responsibilities:

• Manage all incoming calls and emails

• Cover reception duties, greeting visitors, receiving small office deliveries etc

• Identify and assess customers‘ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Processing of customer orders and requirements.

• Provide accurate, valid, and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines, and policies

• Process office stationery orders

• Point of contact for sales personnel

• Handle all recall notifications and credits

Skills/Qualifications/Competencies/Position Requirements:

Knowledge, Skills, and Abilities Educated to third level or equivalent standard

• Basic customer service skills including:

• Good communication and problem-solving skills are essential

• PC literate with good working knowledge of Microsoft Excel & Word

• Minimum of 2-3 years‘ experience in a Customer Service position

• Ability to learn and retain product specific information as it pertains to the position

Competencies for the Role

Customer Focus and Quality

• Shows a commitment to superior customer service

• Always maintains professional appearance when meeting with customers and representing

the company

• Anticipates and meets the need of clients

Communication & Interpersonal Skills

• Makes clear and convincing oral presentations to individuals or groups

• Listens effectively and clarifies information as needed

• All required documentation is completed in a clear, convincing and organized manner and by agreed deadline

Decision Making and Judgement

• Exercises good judgment by making sound and well-informed decisions

• Perceives the impact and implications of decisions

• Weighs the pros and cons of each option before making a decision and moving forward

• Can explain the rationale for a decision

Teamwork

• Communicate regularly with all members of assigned territory team

• Consistently develops and sustains cooperative working relationships

• Helps teammates who need or ask for support or assistance

• Works well on own initiative or as part of a team

For more information please send your CV to Hazel Whelan in confidence through the link, email: hazel@rplus.ie

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