Technical Customer Service XD006438

Technical Customer Services – D006438

About Us:

RecruitmentPlus has an exciting new opportunity for a Product Support Engineer based in Dundalk, Co. Louth. The purpose of the position is to deliver first-class customer service which includes technical support.

Requirements or Skills:

• Diploma in Engineering or Higher, or 5 years‘ experience in TMFL products.

• Strong mechanical background.

• Customer focused.

• Strong verbal and written communication skills.

• Experience in MS Office packages.

Your main responsibilities will include:

• Provide technical support the company‘s product range to ensure that the entire customer experience runs smoothly.

• Prepare service training materials and conduct training sessions.

• Keep the online E-Support system up to date and meet the required KPI targets on ticket closures.

• Assist in the development of ASTS materials when required for NPD projects.

• Liaise with suppliers and various stakeholders when their support and services are required.

• Prepare and present monthly reports on the status of Technical Support (KPI targets).

• Provide technical feedback on changes in the product range.

Should you choose to apply for this vacancy – RecruitmentPlus will screen your CV for this vacancy and any other suitable positions of a similar nature.