Technical Support S011711

Job Title: Technical Support Executive – ERP

Salary: DOE

Location: South Dublin / Hybrid

Ref: S011711

Description of Role:

Our client are a leading provider of online accounting software in Ireland are seeking a Technical Support Executive to join their growing Technical Support Team. If you have prior experience with ERP systems and enjoy problem-solving in a dynamic environment, wed love to hear from you!

Your Role:

As a Technical Support Executive, you will be the first point of contact for customers, providing top-tier support for our client‘s software systems.

Key Responsibilities:

• Deliver 1st-level technical support, troubleshooting software-related queries.

• Accurately log customer queries in the helpdesk system and ensure timely resolution.

• Escalate complex issues to Senior Support Executives, Support Manager, or Development Team when necessary.

• Analyse problem descriptions, log files, and configurations to determine root causes and provide effective solutions.

• Take full ownership of support issues, acting as the primary liaison between customers and the company.

• Work independently in a fast-paced environment with minimal supervision.

• Test new software releases, report bugs, and provide valuable feedback to the development team.

Required Experience:

• 4+ years of experience working with ERP software (essential).

• Strong customer service and technical support background.

• Ability to work within Service Level Agreements (SLAs).

• Excellent communication skills (both verbal and written).

• Proficiency in Microsoft Office Suite (Word, Excel), with SQL Server Management and PowerShell experience being a plus.

• Strong problem-solving, time management, and organizational skills.

• A team player with a proactive, customer-focused approach.

• Ability to work independently and represent the company professionally.

For more information please send your CV to Carol in confidence through the link.

If you are living in Ireland and hold a VALID WORK PERMIT, please feel free to contact us directly. However, if you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.

Recruitment Plus is not in a position to respond to each individual application due to the high volume of submissions. We will only contact those candidates whose CV matches the criteria for the vacancy.

Thank you for your patience.

For details on our privacy policy please click here: https://www.recruitmentplus.ie/privacy-policy/