Medical Administrator S11932

Medical Administrator / Receptionist required – South Co. Wicklow

Salary: Depending on experience.

Benefits include 26 days holidays, Pension, Healthcare and Bonus

Our client is a long-established medical solutions and service provider who are now looking for a compassionate and competent medical administrator to assist with the smooth running of their new clinic in South, Co. Wicklow

As the successful candidate, you will benefit from exposure to leading medical solutions, personal development, training support and potential career progression opportunities within the company.

Essential Requirements:

• Minimum 2 years customer service/office administration experience, ideally within a medical / healthcare setting.

• Excellent interpersonal and communication skills

• Excellent IT skills. Computer literate in Outlook, Word and Excel and Patient Management Systems

• Experience with automated booking systems desirable

• Experience with video conferencing software and maintaining a paperless system

• Proven attention to detail and follow through

• Be able to plan work and prioritise daily tasks

• Self-starter/Demonstrates initiative

• Completer/Finisher

• A clean, full driving license and advantage

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The Role

As a member of the team, you will play a vital role in delivering the specialised medical service. Your primary responsibility will be to manage and coordinate patient referrals and appointments to ensure the efficient delivery of the service.

You will work centrally, liaising if necessary, with patients, referring GPs and specialist clinicians, to process inbound referrals, ensuring that each patient is scheduled at the appropriate clinic based on their location.

This role will require a combination of direct patient contact the use of an automated booking system and the internal medical reporting software system.

You will be responsible for identifying urgent referrals, flagging them to the relevant clinic staff, and monitoring that they are performed and reported within the designated timeframes. Any deviations will be promptly escalated to the nursing staff in the respective clinics.

Roles & Responsibilities:

• Monitor and process inbound referrals from GPs and Specialists

• First point of contact with patients attending clinic appointments

• Book patient appointments at the appropriate clinic based on location using internal Software

• Manage a combination of direct patient communication and an automated scheduling system to ensure timely appointment scheduling.

• Identify and flag urgent referrals to the relevant clinic staff, ensuring they are prioritized and completed within the designated timeframes.

• Monitor urgent referral timelines and escalate any delays to nursing staff in the relevant clinics.

• Maintain accurate records and ensure all referral and appointment data is updated in the system.

• Communicate effectively with healthcare professionals to support the seamless operation of the service.

• Ensure compliance with clinical protocols and regulatory requirements related to the scheduling and management of diagnostic services.

• Support continuous improvement initiatives within the service to enhance efficiency and patient experience.

For more information please send your CV to Carol in confidence through the link.

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