Account Manager S11952

SME Account Manager – Sandyford, Dublin 18

€38k – 40k plus benefits including bonus and incentives

Job Purpose

To provide a high standard of customer service support and fleet management consultation to a large number of clients.

This will include providing front line support, including dealing with clients and drivers, prospect visits, presentations and attending meetings.

You will play an important role within the team and provide support to your colleagues and the SME Manager, to ensure team goals are achieved.

Applicants must be highly motivated, self-starters with excellent communication, computer and administrative skills, who have the ability to work as part of a team.

Tasks & Responsibilities

To build long term proactive relationships with customers by:

• Building customer trust and confidence

• Increasing customer survey ratings

• Maximising profit opportunities

• Improving renewal rates

• Continuing to build on the company‘s professional image and maintaining a high standard of customer service

To ensure the highest level of customer service in relation to:

• Proactive advice and consultation given to customers and or drivers

• Client retention

• Quotations being supplied with maximum accuracy and efficiency

• Orders and enquiries managed efficiently

• Professional response to customer queries

• Processing a number of administration tasks and other driver related tasks

• Managing fluctuating workloads

• Dealing with group requests

• Working closely with the finance department with regard to credit approvals, invoice queries and debtor management

• Identifying growth opportunities with existing clients

• Upsell ancillary products to existing clients

• To ensure processes and procedures are adhered to as outlined in training or any subsequent communications

Contributing to the success of the customer services team and company by:

• Maintaining a positive approach and attitude to all aspects of work

• Working as part of a team, i.e. sharing best practices and providing support to colleagues

• Working closely with colleagues within team and across the business towards achieving objectives

• Ensuring that all individual and team targets are achieved

• Attending, contributing to and actioning issues at team and department meetings

• Buy in to and contribute to any department or change projects

Knowledge, Skills & Experience

• Ideally a minimum of 3 years‘ experience within a B2B customer service role

• Motor industry experience an advantage

• High level of attention to detail

• Creative thinker with ability to identify and implement improvements

• Computer literate with an excellent knowledge of Microsoft Products

• The ability to see issues through to completion and work to deadlines

• The ability to think, act and make decisions under pressure

• Clear organisation and prioritisation of your daily tasks, while also ensuring team work is also completed

• Appropriate follow-up on client deliverables

• To ensure appropriate time is given and all tasks are completed as requested

• Team player able to work with others both in the dept and across the business achieving shared commitment to solutions goals and plans

• Customer driven with the ability to deal and build relationships with individuals at all levels of the business, and to be seen as approachable and willing to get involved.

• Adopt a professional approach in all dealings, demonstrate high standards and levels of performance and constantly strive to improve processes and procedures so as to add value to the department

For more information please send your CV to Carol in confidence through the link.

If you are living in Ireland and hold a VALID WORK PERMIT, please feel free to contact us directly. However, if you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.

Recruitment Plus is not in a position to respond to each individual application due to the high volume of submissions. We will only contact those candidates whose CV matches the criteria for the vacancy.

Thank you for your patience.

For details on our privacy policy please click here: https://www.recruitmentplus.ie/privacy-policy/