Medical Receptionist S12040

Medical Receptionist / Administrator – Dun Laoghaire, Co. Dublin

€18 per hour

Mon – Friday 9.30 am – 5.30 pm (40 hour week full time)

Job share option available

Our client is a well-established and busy private specialist clinic and are now looking for a Receptionist / Administrator to provide comprehensive administrative and reception support to ensure the efficient and effective operation of the clinic.

This person will act as a key point of contact for patients, clinicians, and external stakeholders, delivering a professional, confidential, and patient-centred service in line with Irish healthcare standards and data protection requirements.

Duties and Responsibilities

Reception & Patient Services

• Open and prepare the clinic each day, ensuring reception and waiting areas are fully operational, safe, and welcoming.

• Act as first point of contact for patients, managing check-ins, distributing documentation, and responding to queries in a courteous and professional manner.

• Process patient payments and issue receipts in accordance with clinic procedures.

• Maintain an orderly reception environment during busy and unpredictable periods.

Telephone & Email Administration

• Answer and manage incoming calls, responding to appointment requests, prescription queries, and general enquiries, and escalating or forwarding information to clinicians as required.

• Manage appointment bookings, cancellations, and rescheduling via phone and email, ensuring continuity of care and appropriate communication with patients.

• Support clinicians with diary management, including changes arising from annual leave, illness, or service demands.

• Monitor and respond to clinic email inboxes, including website enquiries, GP correspondence, discharge requests, travel letters, and patient follow-ups.

• Handle sensitive or complex communications (including complaints) with discretion, professionalism, and appropriate escalation.

Patient Records & Data Management

• Accurately input and maintain patient information across clinical systems, ensuring records are complete, up to date, and appropriately filed.

• Upload registration forms and correspondence to patient charts in compliance with GDPR and healthcare confidentiality requirements.

Documentation & General Administration

• Prepare and print documentation including assessments, registration forms, consent forms and self-assessments for Clinicians.

• Carry out administrative tasks as requested by clinicians, including follow-ups, obtaining signatures, and liaising with external bodies such as GPs, hospitals, schools, and colleges.

• Order office and clinic supplies as required.

Team & Service Support

• Provide flexible administrative support to colleagues during busy periods or service disruptions.

• Contribute positively to team morale, communication, and service delivery.

Compliance & Governance

• Adhere to clinic policies, procedures, and standards at all times.

• Maintain strict confidentiality in relation to patient, staff, and clinic information in line with GDPR and Irish healthcare regulations.

• Participate in training and development as required.

Essential Skills & Experience

• 3 or more years previous experience in an administrative, reception, or customer-facing role, ideally within a healthcare setting

• Excellent organisational and time-management skills

• Have the ability to work effectively as part of an administrative and clinical team.

• Strong written and verbal communication skills

• Ability to manage competing priorities in a busy healthcare environment

• High level of accuracy and attention to detail

• Competent IT skills and ability to work across multiple systems

• Professional, calm, and patient-focused approach

• Demonstrate flexibility in responding to service needs, including changes to schedules, staffing, or workload.

• Maintains a compassionate and kind approach in all interactions, supporting patients with sensitivity while contributing to a positive and respectful clinic environment.

For more information please send your CV to Carol in confidence through the link.

If you are living in Ireland and hold a VALID WORK PERMIT, please feel free to contact us directly. However, if you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.

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