Technical Services Manager S12036

Service Manager – motor industry

South Dublin

Salary: Depending on experience plus benefits

Our client is looking for a qualified motor mechanic who is looking for a career pivot into a corporate environment, where they can utilise their technical knowledge and experience form the motor industry.

Job Purpose

Working as part of the wider Operations Team to ensure the continuous mobility of the vehicles in their fleet. Control and authorisation of maintenance works in line with detailed processes and procedures and the logistical co-ordination for works required between clients and suppliers.

Ensuring the provision of technical assistance and support to clients, drivers, suppliers and internal personnel.

Skills & Experience

• Technician Qualification essential (Motor Mechanics) or experience within an authoritative position as Service Manager / Advisor at a dealership / vehicle manufacturer.

• Experience working in a corporate office environment and dealing with customers is advantageous.

• Excellent numeracy and literacy required.

• Computer literate with excellent knowledge of Microsoft Office Systems (i.e. Word, Excel), Lotus Notes and garage systems desirable.

• Pragmatic decision-maker with a good technical knowledge.

• High customer satisfaction drive, comfortable negotiating and talking to repairing garages and internally to resolve issues to mutual satisfaction.

• Good telephone communicator with both suppliers and customers.

• High achievement & drive with a proven ability to deliver results, showing professionalism, knowledge and enthusiasm.

• Team player who actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals.

Main Responsibilities:

• Working as part of a team, efficiently process high volumes of telephone enquiries.

• Daily authorisation of repairs, issuing approval numbers and agreeing service, maintenance and repair costs within agreed guidelines in order to minimise these costs.

• Organising the logistics around the CVRT test requirements.

• Daily update of database and correspondence.

• Ensure vehicle downtime is kept to an absolute minimum, and operating costs remain within agreed budgets.

• Communicate with vehicle manufacturers and liaise with their representatives on issues determined by after sales policy.

• Resolve quality issues as directed by line manager.

• Ensure all complaints/ communications are dealt with adhering to the correct policy and within agreed guidelines.

For more information please send your CV to Carol in confidence through the link.

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