Customer Service Representative S010601

Job Title: Customer Service Advisor (Motor Industry)

Salary: €30-32k plus bonus

Location: Sandyford, Co. Dublin

Ref: S010601

Description of Role:

Our client is now seeking a Customer Service Advisor to join their team.

The successful candidate will provide front line support for all vehicle maintenance booking enquiries from drivers & clients.

Requirements:

• Ideally, candidates must be qualified to Third level

• Ideally have at least 1 years Customer Service/ Office Admin experience within motor, insurance, call centre or similar environment.

• Must be Customer driven with the ability to deal and build relationships with individuals at all levels of the business

• Must be meticulous- paying great attention to detail along with a high level of accuracy.

• Must be a team player who actively participates in shared objectives.

• Flexibility, willing to carry out variety of tasks/activities requested.

• Excellent communication skills, both written and verbal

• Must be computer literate with a good knowledge of Microsoft packages.

• Good interpersonal skills and has an ability to build rapport with clients and drivers.

• Ability to think and take initiative.

• Good time management skills, managing fluctuating workloads.

• Organization and prioritisation of daily tasks

• Ability to see issues through to completion and work to deadlines.

Key Duties & Responsibilities:

• Working as part of a team, efficiently and professionally process and log telephone and email requests for vehicle maintenance and repair.

• Adhere to company policies & procedures while meeting the needs of our clients & drivers.

• Support drivers who have broken down & require roadside assistance.

• Work with our supplier network to ensure an excellent customer experience.

• Direct vehicles into preferred supplier network for repairs

• Achieve team goals and to achieve individual targets as outlined by line manager.

• Build long term proactive relationships with clients and drivers by:

•    Building client trust and confidence

•    Continuing to build on company‘s professional image and maintain its high standard of customer service.

•    Increasing customer survey ratings

• Managing fluctuating workloads

• General administration

• Any ADHOC duties that may arise from time to time.

If you are interested in the above role please email Carol your updated CV to carol@rplus.ie

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