Customer Service Representative S010601
Job Title: Customer Service Rep
Salary: €DOE plus bonus etc.
Location: Sandyford, Co. Dublin
Ref: S010601
Description of Role:
Our client is now seeking a Customer Service rep to join their team.
The successful candidate will provide front line support for all vehicle maintenance booking enquiries from drivers & clients.
Requirements:
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Ideally, candidates must be qualified to Third level
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Ideally have at least 1 years Customer Service/ Office Admin experience within motor, insurance, call centre or similar environment.
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Must be Customer driven with the ability to deal and build relationships with individuals at all levels of the business
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Must be meticulous- paying great attention to detail along with a high level of accuracy.
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Must be a team player who actively participates in shared objectives.
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Flexibility, willing to carry out variety of tasks/activities requested.
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Excellent communication skills, both written and verbal
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Must be computer literate with a good knowledge of Microsoft packages.
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Good interpersonal skills and has an ability to build rapport with clients and drivers.
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Ability to think and take initiative.
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Good time management skills, managing fluctuating workloads.
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Organization and prioritisation of daily tasks
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Ability to see issues through to completion and work to deadlines.
Key Duties & Responsibilities:
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Working as part of a team, efficiently and professionally process and log telephone and email requests for vehicle maintenance and repair.
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Adhere to company policies & procedures while meeting the needs of our clients & drivers.
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Support drivers who have broken down & require roadside assistance.
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Work with our supplier network to ensure an excellent customer experience.
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Direct vehicles into preferred supplier network for repairs
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Achieve team goals and to achieve individual targets as outlined by line manager.
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Build long term proactive relationships with clients and drivers by:
• Building client trust and confidence
• Continuing to build on company‘s professional image and maintain its high standard of customer service.
• Increasing customer survey ratings
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Managing fluctuating workloads
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General administration
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Any ADHOC duties that may arise from time to time.
If you are interested in the above role please email Carol your updated CV to carol@rplus.ie
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Customer Service Representative S010601