Customer Service Representative S010601

Job Title: Customer Service Advisor (Motor Industry)

Salary: €30K plus excellent bonus etc.

Location: Sandyford, Co. Dublin

Ref: S010601

Description of Role:

Our client is now seeking a Customer Service Advisor to join their team.

The successful candidate will provide front line support for all vehicle maintenance booking enquiries from drivers & clients.

Requirements:

• Ideally, candidates must be qualified to Third level

• Ideally have at least 1 years Customer Service/ Office Admin experience within motor, insurance, call centre or similar environment.

• Must be Customer driven with the ability to deal and build relationships with individuals at all levels of the business

• Must be meticulous- paying great attention to detail along with a high level of accuracy.

• Must be a team player who actively participates in shared objectives.

• Flexibility, willing to carry out variety of tasks/activities requested.

• Excellent communication skills, both written and verbal

• Must be computer literate with a good knowledge of Microsoft packages.

• Good interpersonal skills and has an ability to build rapport with clients and drivers.

• Ability to think and take initiative.

• Good time management skills, managing fluctuating workloads.

• Organization and prioritisation of daily tasks

• Ability to see issues through to completion and work to deadlines.

Key Duties & Responsibilities:

• Working as part of a team, efficiently and professionally process and log telephone and email requests for vehicle maintenance and repair.

• Adhere to company policies & procedures while meeting the needs of our clients & drivers.

• Support drivers who have broken down & require roadside assistance.

• Work with our supplier network to ensure an excellent customer experience.

• Direct vehicles into preferred supplier network for repairs

• Achieve team goals and to achieve individual targets as outlined by line manager.

• Build long term proactive relationships with clients and drivers by:

•    Building client trust and confidence

•    Continuing to build on company‘s professional image and maintain its high standard of customer service.

•    Increasing customer survey ratings

• Managing fluctuating workloads

• General administration

• Any ADHOC duties that may arise from time to time.

If you are interested in the above role please email Carol your updated CV to carol@rplus.ie

If you are living in Ireland and hold a VALID WORK PERMIT, please feel free to contact us directly. However, if you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.

Recruitment Plus is not in a position to respond to each individual application due to the high volume of submissions. We will only contact those candidates whose CV matches the criteria for the vacancy. Thank you for your patience.

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