Customer Service Representative S010601

Admin & Secretarial | |
JOB TITLE:Customer Service Representative S010601
REF NUMBER:Customer Service Representative S010601
SALARY:
JOB DESCRIPTION:

Job Title: Customer Service Rep

Salary: €DOE plus bonus etc.

Location: Sandyford, Co. Dublin

Ref: S010601

 

Description of Role:

 

Our client is now seeking a Customer Service rep to join their team.

The successful candidate will provide front line support for all vehicle maintenance booking enquiries from drivers & clients.

 

Requirements:

  • Ideally, candidates must be qualified to Third level

  • Ideally have at least 1 years Customer Service/ Office Admin experience within motor, insurance, call centre or similar environment.

  • Must be Customer driven with the ability to deal and build relationships with individuals at all levels of the business

  • Must be meticulous- paying great attention to detail along with a high level of accuracy.

  • Must be a team player who actively participates in shared objectives.

  • Flexibility, willing to carry out variety of tasks/activities requested.

  • Excellent communication skills, both written and verbal

  • Must be computer literate with a good knowledge of Microsoft packages.

  • Good interpersonal skills and has an ability to build rapport with clients and drivers.

  • Ability to think and take initiative.

  • Good time management skills, managing fluctuating workloads.

  • Organization and prioritisation of daily tasks

  • Ability to see issues through to completion and work to deadlines.

 

Key Duties & Responsibilities:

  • Working as part of a team, efficiently and professionally process and log telephone and email requests for vehicle maintenance and repair.

  • Adhere to company policies & procedures while meeting the needs of our clients & drivers.

  • Support drivers who have broken down & require roadside assistance.

  • Work with our supplier network to ensure an excellent customer experience.

  • Direct vehicles into preferred supplier network for repairs

  • Achieve team goals and to achieve individual targets as outlined by line manager.

  • Build long term proactive relationships with clients and drivers by:

•    Building client trust and confidence

•    Continuing to build on company‘s professional image and maintain its high standard of customer service.

•    Increasing customer survey ratings

  • Managing fluctuating workloads

  • General administration

  • Any ADHOC duties that may arise from time to time.

 

If you are interested in the above role please email Carol your updated CV to carol@rplus.ie

 

 

Should you choose to apply for this vacancy – RecruitmentPlus will screen your CV for this vacancy and any other suitable positions of a similar nature.

 

For more details please see our privacy policy here: https://www.recruitmentplus.ie/privacy-policy/

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Customer Service Representative S010601

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