IT Support S12000

IT Support Specialist – Dublin 12

12 month contract

Our client are now recruiting for an IT Support Specialist to support the IT team to support during a time of ERP system upgrade and implementation

The Role:

Our client is embarking on a 12-month project to upgrade their ERP System.

As a result, they are expanding their IT Team from 2 to 3 people to support the business during the lifecycle of the project.

Reporting to The Head of IT, the successful candidate will work as part of the IT Team providing excellent support across all teams within the business.

Key Requirements:

• Experience providing both on-site and remote IT support, with the ability to diagnose and resolve issues efficiently and professionally

• Mimimum 2 years experience in a similar role and relative iT qualification

• Ability to lead, coordinate and implement ICT projects

• Hands-on experience administering Microsoft 365 (Azure AD / Entra ID, Exchange Online, SharePoint, Teams), Windows Server Active Directory including user provisioning, access control, and security configuration

• ERP(SAP) system administration an advantage

• Solid understanding of identity and access management, including MFA, and least-privilege principles

• Good working Knowledge of Endpoint EDR/XDR solutions

• Database administration experience (MSSQL)

• Print Management experience

• Experience managing internal IT infrastructure, including networks, Wi-Fi, firewalls, Endpoint devices (IOS/Android), VPNs, and endpoint security solutions

• Practical experience implementing and maintaining IT security controls, patching, vulnerability management, backups, and endpoint protection

• Strong troubleshooting skills

• Excellent communication skills

• Strong attention to detail

• Self-starter mindset with the ability to work independently, prioritise workload, and make pragmatic recommendations to the business.

Primary Responsibilities:

• Management of both software and hardware support tickets to completion

• Tracking and management of support tickets via Zendesk

• Lead and coordinate specific IT projects in support of the IT Team

• Work closely with third party providers.

Key Technologies:

• Microsoft 365 (Azure AD / Entra ID, Exchange Online, SharePoint, Teams)

• Windows Server Active Directory

• SAP ECC

• Checkpoint Firewalls

• Cisco Networking

• VMware/HyperV Vitualisation

• Threatdown MDR/EDR

• ESET AV

• DUO MFA

• Zendesk

• MSSQL DB

• BI Tools (Qlikview, Power BI).

For more information please send your CV to Carol in confidence through the link.

If you are living in Ireland and hold a VALID WORK PERMIT, please feel free to contact us directly. However, if you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.

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Thank you for your patience.

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